Complaints

Complaints - procedure:

The notification of complaints must be reported by TechBase Support Portal http://support.techbase.eu

Learn more:
How to report technical request by TSP
How to report service request by TSP

All complaints should be reported to TechBase SA company.

Transport cost is covered by the purchaser, but in case of complaint acceptance products are delivered at the expense of seller.

Protect and pack the products properly before sending them for the complaint. Also the copy of property document and damage information are required.

Complaints examination

complaints are examined in 30 days from submitting
replacement or return of product is possible only in undamaged package with complete equipment
after complaint examination the Customer is informed about its result, and products are sent to indicated address
in case of complaint acceptance delivery costs are covered by TechBase SA company

Articles in Categories

	Warranty
	The warranty period for all products is 12 months (i.e. warranty period for non-consumption products). In case of some devices we assure extended warranty period, even up to 24 or 36 months... more »

	Conditions of devices renting for test purposes
	Our Customers projects are often realized in non-standard way, requiring checking of various possible solutions. Therefore we have decided to meet their expectations and to introduce the possibility of renting our devices for test purposes... more »

WELCOME ON POLISH ICP DAS CO.,LTD. WEB SITE

PRODUCT CATALOGUE

Information

About Catalog

Complaints - procedure:

Complaints examination